PICKY HAPPY CALL
Your customers' real words — without handing over the list.
You never send customer data to PICKY. Take one-time links per customer and send them through your own SMS, chat or CRM.
From 100 links. You pay for answers.
What we take and what we drop
We take
- Customer ref
- Order no.
- Product
- Branch, purchase date
We drop
- Name
- Phone
- Birth year, address
We do not block them, we drop them. We look at both the column name and the shape of the value, and tell you on the spot what we dropped.
How happy calls usually go
Build a form · buy gift cards · send them one by one · keep a ledger of who got what
PICKY Happy Call
Write the survey, send the link. We hand the reward to whoever answers.
Two ways to send
With a customer list, one link each. Without one, a single link does it.
When you have a list
Happy Call
Each customer with a purchase or visit gets their own link, and answers come back by customer ref.
Download the ref-and-link file and drop it into your own SMS, chat or CRM.
When you have no list
Social Happy Call
Take it by QR in the store, or drop this link into the auto-reply tool you already use so it goes out as a reply to Instagram comments. A salesperson can send it on the spot.
Print one link as a QR or drop it into the automation tool you already use.
Six steps
You send through the channel you already use. PICKY never messages your customers.
- 1
Upload targets
A CSV of customer refs plus merge fields like product or branch.
- 2
Take the links
One single-use link per row, paired with your own customer ref.
- 3
Send
SMS, chat, email, a QR on the receipt — your tools, unchanged.
- 4
They answer
No login needed. Questions come filled in with their product and branch.
- 5
We pay the reward
Points land with the customer. No coupons to issue or settle.
- 6
Read it
Answers by customer ref plus the funnel. Low scores surface first.
Why happy call
The list stays yours
Only opaque codes travel. Your table knows who answered; PICKY never does.
We handle rewards
No coupon issuing, no settlement. Points reach the customer directly.
Members come with it
A reward needs an account, so your spend brings new members too.
Read the experience
Response rate, funnel and low scores on one screen.
Pricing
Each code carries the reward plus our fee. Charged in full when you open it, refunded for codes nobody used.
- Reward per person
- You choose (min 1,000P)
- Our fee
- 300P per person
- Minimum
- 100 codes
- Refund
- Unused codes, in full, after expiry
This settles differently from banners and perks. Those buy a slot, which is held whether or not you use it. Happy call buys answers, and an answer that never came was never sold.
Your customers already have something to say
One link is all it takes to hear it.